Shipping policy
At Centroamérica Direct, we are committed to providing a smooth and reliable delivery experience. Please review our shipping policy below.
Shipping area
We’re proud to offer shipping across all states in the United States, bringing your favorite Central American products closer to home. Please ensure your shipping information is correct, as orders cannot be modified once they have been processed.
Delivery time
Delivery times may vary depending on your location within Rhode Island. Most orders are delivered within a few business days (3-7 days) after processing.
Please note that delivery times are estimates and may be affected by external factors.
Processing time
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Orders are processed within 1–2 business days after being placed
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Orders are not processed on weekends or holidays
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Processing times may vary during high-demand periods
Shipping costs
Shipping costs are calculated at checkout and will be displayed before completing your purchase.
Orden confirmation & updates
Once your order is placed, you will receive a confirmation with your purchase details.
You may also receive updates regarding your order status when applicable.
Delays
Centroamérica Direct is not responsible for delays caused by circumstances beyond our control, including but not limited to:
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Weather conditions
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Carrier delays
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Incorrect shipping information provided by the customer
Limitation of liability
Centroamérica Direct acts as a distributor and not as a manufacturer. All products are provided in their original packaging as supplied by third-party manufacturers.
Each product includes instructions, warnings, and usage guidelines that must be followed by the customer at all times.
Centroamérica Direct is not liable for:
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Improper use or misuse of products
-
Failure to follow manufacturer instructions
-
Reactions or outcomes resulting from product use
-
Regulatory restrictions applicable to certain products
-
Indirect or incidental damages related to purchases
Customers are responsible for complying with any applicable regulations related to the use or handling of products.
Failed delivery attempts
If a delivery cannot be completed due to incorrect information or unavailability, additional fees or delays may apply.
Products information
Centroamérica Direct offers a variety of retail and consumer products, including but not limited to:
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Personal care products
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Beauty products
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Vitamins, supplements, and medications
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Hygiene products
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Batteries and household items
All products are subject to availability. Centroamérica Direct reserves the right to modify, limit, or discontinue any product at any time without prior notice.
Product packaging, labeling, and availability may vary.
Third-party carriers
Orders may be fulfilled and delivered through third-party carriers. While we aim to ensure a reliable delivery experience, Centroamérica Direct does not control delivery times or handling conditions once the order has been transferred to the carrier.
Changes to policy
We reserve the right to update or modify these policy at any time without prior notice. Changes will be effective upon posting on the website.
Contact information
If you have any questions regarding shipping, you may contact us through the form provided on our website or:
📍 Warwick, Rhode Island
📞 +1 401 603-5022
Product shipping restrictions
Certain products may be subject to shipping restrictions due to safety regulations, including but not limited to items such as aerosols or batteries. Availability of shipping for these items may vary.
Costumer responsability
Customers are responsible for providing accurate and complete information when placing an order, including:
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Full name
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Valid delivery address
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Updated contact information
Centroamérica Direct is not responsible for issues resulting from incorrect or incomplete information provided by the customer.
Pricing & charges
All prices displayed on the website are listed in U.S. Dollars (USD).
Prices are subject to change without prior notice. The final price applicable to your purchase will be the one displayed at the moment the order is confirmed.
All applicable charges, including shipping fees and taxes, will be clearly shown at checkout before completing your payment.
Centroamérica Direct reserves the right to update pricing, modify product listings, or correct errors at any time without prior notice.
Orders
Centroamérica Direct reserves the right to cancel or refuse any order in cases including, but not limited to:
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Incorrect or incomplete information
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Product unavailability
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Suspected fraudulent or unauthorized activity
Orders may only be modified or canceled if they have not yet been processed. Customers must contact us as soon as possible for assistance.
Returns & refund policy
At Centroamérica Direct, we strive to ensure that all orders arrive in good condition. Please review our return and refund policy carefully before making a purchase.
Elegibility for returns
Returns are only accepted for products that arrive damaged.
We do not accept returns or exchanges based on:
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Customer dissatisfaction
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Change of mind
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Improper handling, storage, or use after delivery
Return request requirements
To request a return, the customer must:
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Contact customer service within 3 days of delivery
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Provide proof of purchase
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Provide clear photographic evidence of the damaged product
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Complete a return request form with the required information
Customers may also be asked to keep the product in its original packaging for evaluation purposes.
Incomplete requests may not be processed.
Reporting time of a damaged product
Customers must report any damaged item within 3 days of receiving the order.
Requests submitted after this period may not be eligible for review.
Non-returnable items
The following situations are not eligible for returns:
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Products that were used, opened, or altered after delivery
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Damage caused by improper handling or storage
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Requests submitted outside the allowed timeframe
Shipping responsability
Centroamérica Direct is not responsible for damages caused after delivery or due to incorrect handling by the customer.
Additional information
Customers are encouraged to review all product details and policies before completing a purchase.
For full details regarding procedures and requirements, please refer to the information provided on our website or contact our support team.
Limitation of liability
Centroamérica Direct acts as a distributor and not as a manufacturer. All products are provided in their original packaging as supplied by third-party manufacturers.
Each product includes instructions, warnings, and usage guidelines that must be followed by the customer at all times.
Centroamérica Direct is not liable for:
-
Improper use or misuse of products
-
Failure to follow manufacturer instructions
-
Reactions or outcomes resulting from product use
-
Regulatory restrictions applicable to certain products
-
Indirect or incidental damages related to purchases
Customers are responsible for complying with any applicable regulations related to the use or handling of products.
Failed delivery attempts
If a delivery cannot be completed due to incorrect information or unavailability, additional fees or delays may apply.
Case-by-case evaluation
All return requests are reviewed and evaluated on a case-by-case basis.
Approval is not guaranteed and will depend on whether the request meets the conditions outlined in this policy.
Third-party carriers
Orders may be fulfilled and delivered through third-party carriers. While we aim to ensure a reliable delivery experience, Centroamérica Direct does not control delivery times or handling conditions once the order has been transferred to the carrier.
Changes to policy
We reserve the right to update or modify these policy at any time without prior notice. Changes will be effective upon posting on the website.
Contact information
If you have any questions regarding shipping, you may contact us through the form provided on our website or:
📍 Warwick, Rhode Island
📞 +1 401 603-5022
Product shipping restrictions
Certain products may be subject to shipping restrictions due to safety regulations, including but not limited to items such as aerosols or batteries. Availability of shipping for these items may vary.
Costumer responsability
Customers are responsible for providing accurate and complete information when placing an order, including:
-
Full name
-
Valid delivery address
-
Updated contact information
Centroamérica Direct is not responsible for issues resulting from incorrect or incomplete information provided by the customer.
Approved returns & refunds
All reported products will be evaluated based on the evidence provided before authorizing any refund or replacement.
If the product meets the eligibility criteria, Centroamérica Direct may, at its discretion:
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Offer a replacement product, or
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Issue a refund to the original payment method
Refund processing may take up to 30 days after approval, depending on internal processing times and the customer’s financial institution.
In cases where a physical return is required, the full process may take up to 4 weeks, including transportation, inspection, and refund processing.
Orders
Centroamérica Direct reserves the right to cancel or refuse any order in cases including, but not limited to:
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Incorrect or incomplete information
-
Product unavailability
-
Suspected fraudulent or unauthorized activity
Orders may only be modified or canceled if they have not yet been processed. Customers must contact us as soon as possible for assistance.